The Wired Garage with Pops | Digital Innovation
The Wired Garage with Pops — the place where technology, outdoor activities, music, mixed with a few stories and a good pour of bourbon all meet.
The Wired Garage with Pops is a technology-driven podcast that blends deep IT expertise with real-world storytelling. Hosted by Pops — an enterprise architect, IT leader, and tech storyteller — the show explores how people and organizations navigate the evolving digital landscape.
Each episode dives into topics such as ServiceNow innovation, digital transformation, agentic AI, and the intersection of IT operations and business strategy. The show highlights not just the technology itself, but the human side of building, leading, and adapting in complex enterprise environments.
Listeners include IT professionals, executives, and technology enthusiasts who want practical insights and authentic stories from experts shaping the future of work and technology. Conversations are engaging, thoughtful, and often spiced with Pops’ down-to-earth humor and passion for the craft — whether that’s tech, BBQ, or leadership.
The Wired Garage with Pops | Digital Innovation
Navigating the Tech Landscape with Andy Hickey
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S1E19 In this episode of The Wired Garage, the crew and Andy Hickey discuss the intersection of technology, customer success, and human-centered design. They explore Andy's journey from mission work in Honduras to his role in technology consulting and project management. The conversation delves into the importance of community in tech, the pitfalls teams face, and the significance of listening to the right voices. They emphasize the need for intuitive user experiences, the misconceptions surrounding modernization, and the role of AI in shaping the future of software development. The episode concludes with insights on measuring success and ensuring user involvement in the development process.
Keywords: technology, AI, customer success, human-centered design, modernization, user experience, agile development, consulting, software development, project management
Takeaways
- It's not just about the technology, it's about the people.
- Listening to the right voices is crucial for success.
- Shipping early and iterating is always the right answer.
- Excel sheet sprawl is a sign of bad software.
- Modernization is about rethinking how you do your job.
- Design-driven development changes the conversation.
- User involvement leads to better adoption.
- Measuring success is about business value.
- Avoid recreating old processes in new tools.
- The future of AI in development is wide open.
Sound Bites
"Listening to the right voices is crucial."
"We don't want to build you a faster horse."
"User involvement leads to better adoption."
Chapters
- Andy Hickey's Journey and Mission Work
- Building Community in Technology
- Human-Centered Design and Adoption
- Identifying Fragmented Systems
- Modernization and User Experience
- The Role of AI in Modernization
- Engaging Users in the Process
- Measuring Success in Modernization
- Future Trends in UX and AI
- Future of UX and AI in Development
